If you haven’t taken a look yet at Skype for Business, it’s well worth reviewing for your organization’s needs.
Launched in April of 2015, the Skype for Business platform is positioned as a business version of the wildly popular consumer Skype product.
Skype for Business is specifically optimized for use by businesses of all sizes, including small businesses. And Microsoft has been upgrading and improving the product, with additional upgrade plans in the works. It now offers business users some distinct benefits that the regular version of Skype does not have.
To understand Skype for Business and the potential for your business, it’s important to understand a little of the product’s history … and the vision for where it’s going.
The “regular” version of Skype has been around for more than a decade. The popular voice and text messaging app now generates over 50 billion minutes of traffic per month, Microsoft reports. That’s a lot of brand equity to leverage.
Microsoft purchased Skype in 2011. While the app continued to grow in popularity post acquisition, including among small businesses, Skype wasn’t optimized for business use. It was designed originally for use by individuals. Business-specific features were few and far between — until now.
Under the leadership of CEO Satya Nadella, who took the helm of Microsoft in 2014, we’re starting to see the vision for Skype as a business tool.
Essentially, Skype for Business is a “marriage” of Skype with Lync, Microsoft’s popular business communications platform.
“And now, we’re bringing it all together — the familiar experience of Skype that people have come to know and love, with the trusted platform in Lync that businesses around the world count on,” Zig Serafin, corporate vice president for Skype for Business, noted in an April launch announcement.
What’s the advantage to small businesses of combining the two products into Skype for Business?
First, Microsoft has a proven communications platform in Lync, with features created specifically for business use. Over 100 million professionals already used Lync at the time the transition began.
Second, small business users who are familiar with regular Skype, don’t have to learn an entirely new interface. When it comes to introducing Skype for Business to your employees, who sometimes are intimidated by having to learn a new software application, this familiarity can be an advantage.
According to Microsoft officials, the Skype for Business product we see today is just the beginning. We can expect more product enhancement over time.
Skype for Business offers several features and product advantages over regular Skype, but here are the three main differences that the majority of small businesses will be most interested in:
1) Administrator role with differentiated permission levels
Skype for Business is designed for use by a company, versus the individual. It includes an administrator role. The administrator can assign permissions, such as who has access to which features.
For example, small businesses could limit the ability to make international calls. Jamie Stark, product manager for Skype, told Small Business Trends, “Salespeople might have permission to call international numbers,” Stark said. “Support people don’t need this capability. The admin can control this.”
There’s also the ability to record calls in Skype, and, says Stark, “One of the handy things is you get this ability of role playing.” The admin can assign who has rights to access the recorded discussion, as well as who can rewind and fast forward.
If a person leaves the company, the administrator can deny access. This gives you greater security over your confidential and sensitive company communications.
Skype for Business allows the admin to verify who is using the program’s features. That way, you can be sure you’re maximizing the benefits of your investment. “Especially in the case of small businesses, you want to make sure if you license [Skype for Business] that your employees use it. This allows you to do that” by monitoring, via Outlook, who is using it and who is not, added Stark.
2) Larger conference calls and meetings
Skype for Business allows up to 250 people on a single meeting or conference call. This makes it better for one-to-many presentations such as webinars, as well as full company meetings where you have more than 25 people. Regular Skype is limited to 25 people on the meeting or call at one time.
These meetings can include people who are not on Skype for Business, as long as they can access a phone or internet connection. Additional charges may apply for dialing in.
3) Deeper Integration with Outlook and Office 365
Regular Skype offers a free http://bit.ly/1PpT2yE plugin that gives you limited integration with Outlook. From within your Outlook inbox, you can send a Skype instant message, start a free Skype-to-Skype call, or call a mobile or landline. The integration also features a contact’s online status, contact information and mood message on Outlook contact cards.
Skype for Business is more deeply integrated with Outlook and Office 365, the cloud version of Microsoft’s office applications. This makes for more efficiency.
Skype for Business can display each employee’s current location, whether they are participating in a conference call or not — even if they are on vacation. According to Stark, “Right next to their name in Outlook I see whether they are participating or are out of the office. If I have a question for someone in engineering, I can see if they are out of the office. If I need an answer now, I can go into Skype for Business and see if anyone in engineering is involved in a meeting and ask the question if I don’t want to wait until the other person returns.”
Skype for Business meetings can be scheduled or launched instantly from within a PowerPoint or Word document, for fast collaboration.
You can remotely control others’ desktops from within Skype for Business — and do much more, depending on which level of Skype for Business you choose (there are 3 levels).
Also, Microsoft rolled out iOS and Android apps for Skype for Business. So Skype for Business can be used by just about any kind of mobile device.
The Skype landscape for business users can be a bit confusing at first glance, so let’s break it down for you.
There are really four different levels of Skype currently.
There’s the regular edition of Skype — plus three levels of Skype for Business.
With the free regular Skype, you can make unlimited Skype-to-Skype calls. You can receive and make calls to mobile and landline numbers (for an added fee). You can hold conferences with up to 25 people at one time. You can do video or voice calls, or text chat. Sharing screens is easy, as is sending files through Skype — and much more.
Very small businesses that use Skype sporadically or for limited purposes may want to stick with the regular Skype for now.
Keep in mind that currently Skype and Skype for Business are two different products. While they may appear similar, you really can’t use them interchangeably at the present time. For instance, you can’t call your regular Skype contacts directly from Skype for Business or vice versa.
The small businesses that should seriously consider using Skype for Business are those looking to drive internal efficiencies through deeper integration with Office 365, or those wanting more control and security over their company communications, or those looking to hold larger meetings with more than 25 participants or with more advanced capabilities that enable webinars or large group presentations.
For those looking to upgrade, here the three levels of Skype for Business:
- First, there’s Skype for Business Plan 1, at $2 per user per month. This gives some basic features.
- But the best value is with Skype for Business Plan 2, for $5.50 per user per month. For that modest extra monthly fee, you get many more features and benefits, including the ability to record video and audio, deeper integration with Office 365 and Outlook, ability to share a whiteboard, and much more.
- Finally, there’s Skype for Business Server which is mostly likely to be used by larger organizations.
So, who’s using Skype for Business?
Dakine, a sports apparel designer, found Skype for Business’s mobile options to be a major asset for the company, as noted on Microsoft’s Customer Story site.
With one-third of its employees usually out of the office, visiting any of the thousands of retailers that sell its products, for example, Skype for Business is a great way for everyone to keep in touch.
“We leverage the video and audio conferencing tools of Skype for Business to better collaborate and stay in real-time contact with our teams around the world,” said Nic Richards, the company’s IT Manager.
This article excerpt, by Ed Lieber, originally appeared here: http://smallbiztrends.com...